NSW Teachers Federation, Sydney – 28 August 2019

  /  Program

2019 Program

8 - 10.39am

Morning Sessions

8 - 9am

Registration and Coffee

Grab your complimentary Frank Green cup and order your favourite barista coffee.

9 - 9.05am

Open and Welcome by MC

Julia Zaetta

9.05 - 9.17am

Sustainable Tourism: A Force for Good. (*Conditions Apply)

Academic literature evidencing the positive impacts of travel and tourism emerged several decades ago. Then the 1970’s saw research and case studies warning about negative impacts of tourism ramp up, resulting in the sustainable tourism movement taking hold in the1990s. The many benefits of tourism are still advocated, but there is now broad acceptance that for tourism to be a force for good, it must be sustainable.

This session explores contemporary thought on how sustainable tourism is a force for good, referencing a World Bank Paper: 20 Reasons why Sustainable Tourism Counts for Development. It also interrogates why – in a sustainable tourism era – we are seeing so many ‘not-so-good’ impacts from tourism? If we understand the problems, we can all play a critical role in addressing the causes.


Jennifer Bartlett, Senior Sustainable Tourism Development Advisor

9.17 - 9.32am

How to sustain business growth

Hear from Google’s head of travel, Michelle Allen, on how to sustain business growth and maximise the potential of your number one asset – your people. Allen will provide inspiration and reflect on the lessons she’s learned, along with sharing budget-friendly takeaways you can implement into your business.


Michelle Allen, Google

9.32 - 9.50am

Building Brighter Futures through Responsible Travel (a story of collaboration, communication and education)

As a travel agency, we believe the best way that we can influence positive change towards sustainability and encourage responsible tourism is through industry collaboration, communication and education and we do this in 3 parts…
1. How we work with our businesses globally, our supplier partners and our family brands
2. By using the knowledge we have gathered from industry leaders and by influencing the industry
3. How we educate and influence our people and customers


Sandra Vardanega, Flight Centre

9.50 - 10.05am

Q&A – Carbon sentiment: from negative to neutral to positive in ten years

A Q&A with Travel Weekly Editor Huntley Mitchell and Intrepid Co-Founder Darrell Wade – one of the first handful of people to undertake Al Gore’s Carbon Neutral training in 2010.


Darrell Wade, Intrepid

10.05 - 10.17am

Session 5

Sujata Raman, Abercrombie & Kent

10.17 - 10.27am

Being sustainable is better for business. Measure what matters and communicate your impact.

People want to buy from companies that care. The tourism industry provides some of the best examples of where infusing sustainability into strategy can have a positive impact on profit, people and the planet. However, translating complex concepts into everyday actions can be confusing. This talk will introduce you to the United Nation’s Sustainable Development Goals and how they relate to travel. It provides the steps you can take to start driving positive change, measuring what matters and communicating your impact.


Macartan Gaughan, Clean Travel

10.27 - 10.39am

Orphanage Tourism: How can we protect children from modern slavery?

This session will:

  • Define and explain Orphanage Tourism and links to Modern Slavery
  • Explain the negative impacts on children caused by Orphanage Tourism
  • Propose ethical and sustainable solutions
  • Share some case studies and ways that companies can be part of the solution.


Karen Flanagan, Save the Children

10.39am - 1.17pm

Mid-Morning Sessions

10.39 - 11.10am

Morning Tea

Grab a quick bite and your favourite barista coffee.

11.10 - 11.30am

21st Century Travel – Doing More Good than Harm

Jamie Sweeting, G Adventures

11.30 - 11.45am

Committed to Sustainable Tourism

New Zealand tourism businesses have been challenged to ‘walk the talk’ and make genuine commitments to sustainability. It’s a challenge they appear to be embracing. In November 2017 their industry body, Tourism Industry Aotearoa, launched the New Zealand Tourism Sustainability Commitment. At the heart of the TSC is 14 business level commitments covering economic, environmental, community and visitor sustainability outcomes. To date, more than 1,200 Kiwi tourism businesses have made the Commitment. TIA Chief Executive Chris Roberts will outline what has driven businesses to sign up, what benefits they are seeing, and how TIA expects the programme to evolve over time.


Chris Roberts, Tourism Industry Aotearoa (NZ)

11.45 - 11.55am

What does it mean to be a Sustainable Traveller?

The train has truely left the station and the world is desperate need for all travellers to be sustainable. Learn and understand how to navigate and implement the 3 pillars of sustainable travel into your hotel, business and travelling experiences. Also learn why a 4th pillar is necessary to lessen our impact on the planet even more.


Dayana Brooke, The Sustainable Traveller

11.55am - 12.05pm

Power in Purpose – Sustainability with National Geographic

National Geographic believes that when people understand the world, they care more deeply and take responsibility for it. From recycled luggage through to aligning themselves with travel partners who share common values, National Geographic puts sustainability at the forefront of everything they do.


Tim Jones, National Geographic

12.05 - 12.15pm

Affecting behavioural change from the inside out.

It’s essentially about educating the industry that they are in a unique position to effect consumer travel patterns and plans at a critical tipping point of the planets future. So it will be tangible, palatable points on what WRD and our clients do to effect change from within (our conscious travel checklist (attached), planting trees for every booking made at a conscious Resort, Soneva being carbon negative, etc etc etc) and actionable steps on how they can do this without it having to be a time consuming process


Tess Willcox, World Resorts of Distinction

12.15 - 12.27pm

Digital Placemaking will sustain travel in Augmented Reality

Creative use of digital technology is transforming our physical environment and commercial landscape; changing human behaviour like never seen before. This innovative session explores a concept called “Digital Placemaking” and illustrates why it is an integral part of future travel sustainability. Digital Placemaking allows us to use technology in physical spaces to redefine environments, engage with customers and enhance human interaction. Learn how this new kind of Augmented Reality will influence everything from art, advertising to travel sustainability.


Emile Rademeyer, VANDAL

12.27 - 12.42pm

Commercial sustainability post a major incident / event.

Giles was posted in Amsterdam when MH17 was shot down over Ukraine. He will share his experience at Malaysia Airlines during and after MH17 and how he managed not just the incident itself, but the return to commercial sustainability. Giles will provide insights on how to plan, train and manage the return to commercial viability post a major negative event. With over 25 years experience in commercial aviation and hands on experience managing a major incident, Giles insights are both real and tested. Get the recovery process wrong and you are likely to fail long-term. Get it right and you at least have a chance of recovery.


Giles Gilbert, Malaysia Airlines

12.42 - 1.17pm

Keynote – The Climate Emergency: What the bloody hell is Australia doing about it?

By mid-century, were growth economics sustained, there may be 5 million tourists per month headed for Australia. The search for remnant Nature will be intense. Without visionary management of wilderness – and there is little sign of that – the premium attractants of wildness, remoteness and naturalness will be lost within a generation. Hawking over the nation’s natural wellbeing, and so the wellbeing of nature-based tourism, is the climate emergency: but what the bloody hell is Australia doing about it?


Bob Brown, Former Parliamentary Leader of the Australian Greens

1.17 - 6pm

Afternoon Sessions

1.17 - 2.05pm


Grab a healthy bowl lunch and your favourite barista coffee.

2.05 - 2.25pm

How technology is helping to diversify tours and activities

From Venice to Everest, the effects of over-tourism are felt at many of the most iconic attractions around the world.
As socially shareable experiences become ever more prized by travellers, technology has an opportunity to channel this growing demand in a sustainably way across the millions of activities globally. I’ll share how Klook has been tackling the challenge of connecting a diverse and vast range of global travel activities, to the needs of the modern traveller.


Jonathan Williams, Klook

2.25 - 2.35pm

Travel advisors are hottest new thing that never went away

Anthony will discuss how travel advisors have remained relevant over the years; travel advisors vs technology, and the sustainability of the “human touch” as well as outline how bricks and mortar agencies have been able to maintain their position in the marketplace.


Anthony Goldman, Goldman Travel

2.35 - 3.10pm

Keynote – Staying Positive in Turbulent Times of Change

This talk looks into the day to day realities that a digital world washes up into our news feed. Environmental challenges surround us at every turn. How can we make a difference to the big picture when the future can often look bleak? From our food choices to the waste we create, Costa walks us through the positive and uplifting stories of change and the individuals making it happen locally to change the world from their backyard and communities.


Costa Georgiadis, Gardening Australia

3.10 - 3.20pm

Catalysing sustainable change in the wildlife tourism industry

About half a million wild animals including elephants, tigers and dolphins, are suffering for tourist entertainment worldwide.

Despite a growing awareness amongst tourists and travel companies, around 110 million people still visit cruel wildlife attractions annually. Therefore, in a time when tourism is growing, a change in our approach is needed to protect wild animals and transform the travel industry.

Change comes in all shapes and sizes. What may have worked in the past to end bear dancing might not be the best solution to transform elephant tourism in Thailand.

World Animal Protection has had major breakthroughs in changing the wildlife industry because we invest time in understanding the root problem. We then work with global leaders in the travel industry, using our collective knowledge to map the sustainable pathway that will bring lasting change for wild animals kept captive for tourist entertainment.


Simone Clark, World Animal Protection

3.20 - 3.32pm

Destination Instagram

Instagram has become one of the essential platforms for Australians to share their travel experiences and discover new adventures and deals. But how is the platform delivering sustainable value for the tourism industry? How is the Instagram community tackling environmental sustainability when it comes to travel? And how is Instagram planning to sustain its booming growth? This session will share the latest research and information on tapping into Australia’s travel community on Instagram, and share tips on how you can reach this highly engaged audience.


Jeff McBride, Instagram

3.32 - 3.42pm

Sustaining Ability: Building talent for the future with diversity and inclusion in your DNA

Hospitality is a people business so, with dozens of hotels to open in the coming years, the crusade for talent is a huge focus for IHG. IHG is ramping up its efforts to recruit and retain great people – and recognises that the leader of 5 years’ time is possibly not someone they have traditionally had on our radar. That’s why a focus on diversity and inclusion is critical, but it has to be more than lip service – you need get comfortable with the uncomfortable and drive real change. Leanne Harwood, IHG’s Managing Director – Australasia & Japan, will share her insights: From D&I Councils to Dress Code, she will give the audience some practical ideas for kicking it into action in a big way.


Leanne Harwood, IHG

3.42 - 3.57pm

The Lion’s Share

The Lion’s Share is a simple way to make a powerful difference. The initiative encourages brands and organisations using images of animals in their advertising to donate 0.5% of their media spend to The Lion’s Share Fund. The money raised then gets distributed globally to projects dedicated to saving species from extinction, preserving their unique environments and looking after animal welfare.


Christopher Nelius, Finch

3.57 - 4pm

The Goods Tube Prize Draw

Intrepid Group Prize Draw

4 - 6pm

Networking Drinks